Pratik Dhule
Technical Support Engineer at ACL DIGITAL Under Reliance Jio Group
- Role
- Technical Support Engineer at ACL Digital
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pratik Dhule
Technical Support Engineer with hands-on experience in application support and troubleshooting within Reliance Jio\'s collaborative projects at Alten Calsoft Labs and Quess Corp Limited. Equipped with a BE in Electrical Engineering from the University of Mumbai, I possess a strong foundation in monitoring tools and processes critical to telecommunications, such as Ericsson Network and HP Service Management. Known for my quick learning ability, proactive approach, and effective problem-solving skills, I am committed to leveraging my technical and interpersonal skills to contribute to my team\'s success. Passionate about technology and its potential to drive innovation, I seek opportunities to challenge myself and make meaningful contributions to the tech industry.
Experience
Technical Support Engineer
Jan 2023 — Present · Navi Mumbai, IN
Spearheaded application support and troubleshooting for JIO APPS, enhancing system reliability and user satisfaction.Utilized and mastered monitoring tools such as Ericsson Network, HP Service Management, K2 UI tool, and Granite Inventory for optimal application performance.Successfully coordinated with NPE and Backend developers Team to streamline issue resolution processes, significantly reducing downtime.Played a key role in supporting and troubleshooting JIO POS PLUS and JIO POS FTTX Fibre applications, contributing to the robustness of Jio\'s retail and fiber networks.Actively involved in the O2A (Order to Activation) and P2B (Plan To Build) processes, ensuring seamless network expansion and customer activation.Demonstrated rapid adaptability and learning agility in a high-stakes environment, quickly becoming a go-to resource for new and complex challenges.Achieved commendable efficiency in resolving technical issues, directly contributing to the improvement of Jio\'s customer service metrics.
Education
K V Pendharkar College of Arts Science and Commerce
Mathematics and Computer Science
2015 — 2017
University of Mumbai
Bachelor's degree
2017 — 2022
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