Pratik Dabhi
Assistant Manager Operations at Baroda Global Shared Services Ltd.
- Role
- Assistant Manager Operations - Contact Centre at Baroda Global Shared Services Ltd
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Pratik Dabhi
An experienced Customer Service Specialist (Current role: Assistant Manager - Compliance…
Experience
Assistant Manager Operations - Contact Centre
Baroda Global Shared Services Ltd
Mar 2023 — Present · Gandhinagar, IN
An Assistant Manager providing strategic advisory support and implementation of best practices for the contact centre for International Banking. Team Management, Enhancing of the reporting executives soft skills along with the Inbound and Outbound customer handling process.
Education
Mumbai University Mumbai
Banking and Insurance, Banking and Insurance
2007 — 2009
Indian Institute of Banking and Finance
AML KYC certification, Anti Money Laundering and KYC
2018 — 2018
AIIM Edusys Pvt Ltd
Post Graduate Certificate in Banking, Banking and Financial Support Services
2013 — 2013
Indian Institute of Banking and Finance
Prevention of Cyber Crimes and Fraud Management, Cyber Crimes and Fraud Management
2018 — 2018
Indian Institute of Banking and Finance
Certificate in Card Operations
Indian Institute of Banking and Finance
Certificate in Digital Banking
2020 — 2020
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