Pratik Dabhi

Assistant Manager Operations at Baroda Global Shared Services Ltd.

Role
Assistant Manager Operations - Contact Centre at Baroda Global Shared Services Ltd
Location
Gandhinagar, GJ, IN
LinkedIn followers
500 followers

About Pratik Dabhi

An experienced Customer Service Specialist (Current role: Assistant Manager - Compliance…

Experience

  1. Assistant Manager Operations - Contact Centre

    Baroda Global Shared Services Ltd

    Mar 2023 — Present · Gandhinagar, IN

    An Assistant Manager providing strategic advisory support and implementation of best practices for the contact centre for International Banking. Team Management, Enhancing of the reporting executives soft skills along with the Inbound and Outbound customer handling process.

Education

  • Mumbai University Mumbai

    Banking and Insurance, Banking and Insurance

    2007 — 2009

  • Indian Institute of Banking and Finance

    AML KYC certification, Anti Money Laundering and KYC

    2018 — 2018

  • AIIM Edusys Pvt Ltd

    Post Graduate Certificate in Banking, Banking and Financial Support Services

    2013 — 2013

  • Indian Institute of Banking and Finance

    Prevention of Cyber Crimes and Fraud Management, Cyber Crimes and Fraud Management

    2018 — 2018

  • Indian Institute of Banking and Finance

    Certificate in Card Operations

  • Indian Institute of Banking and Finance

    Certificate in Digital Banking

    2020 — 2020

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Pratik Dabhi — Assistant Manager Operations - Contact Centre at Baroda Global Shared Services Ltd in Gandhinagar, GJ, IN | Unifers