Pratik Chitalia

WORK HISTORY

EDUCATION

SKILLS

ABOUT PRATIK CHITALIA

Senior Sales & Marketing professional with expertise in building innovative programs for customer retention, relationship management and driving organization-wide change initiatives. Drove business volume through new initiatives and markets, innovative branding, effective negotiations, competitor & market analysis and expansive customer support & retention.Led Business Operations liaising with cross-functional teams across finance, supply chain for a geographical area. Identified and developed promotions to existing clients & worked with key stakeholders/senior management with actionable results, strategic perspective and insights based on business analytics. Key Achievements- Led acquisition of new business from Mahindra & Mahindra at Tata. Bagged an order for 130 MPLS locations pan India at INR 7.5 million for 3 years leading to additional services worth INR 10 million- Increased business from Sterlite by 10 times to INR 16.2 million from INR 1.7 million- Played a key role in Global WAN RFP for Capgemini with a requirement of L2 VPLS links in India with a deal size of INR 65 million. Liaised with internal cross-functional teams and delivered the project in 3 months- Led migration of Hindalco to managed hosting portfolio at INR 6 million for 3 years- Developed KRA, SOP, processes and SOW for a highly specialized 12-member R&R team, the first and the only independent team in a telecom company to manage churn through price revision, churn erosion and terminations- Developed deep customer relations with LE gold accounts like Piramal group, WNS, yahoo, Compuage, Future Group and ensured that the churn % was well within the AOP targets- Managed reduction in revenue erosion and credit notes for HDFC bank from INR 20 million to nil. Curtailed overall price erosion for all clients to 10% against the norm of 30 to 40%- Reduced DSO down to 60 days for the entire portfolio. Reduced > 90 days outstanding to 13% against a company average of 24%.