Pratik Bose
Senior Operations Leader | CX & Sales Transformation | Process Optimization & Digital Enablement | BPO Expert
- Role
- General Manager Operations at Dr. ITM CX
- Location
- Hyderabad, CH, IN
- LinkedIn followers
- 500 followers
About Pratik Bose
Operations General Manager with 20 years of experience leading large domestic & international contact centre programs across customer service and sales. Currently managing end-to-end operations & digital transformation initiatives. Expert in building high-performing contact centres, improving KPIs, designing process excellence models, and delivering measurable impact in customer lifecycle management.Open to consulting assignments, leadership roles, and advisory projects in BPO/Shared Services/Collections operations.
Experience
General Manager Operations
Feb 2026 — Present · Chandigarh, IN
Operations leader with 20 years of experience in driving high-performance teams within the BPO and customer lifecycle management industry.
Education
Kendriya Vidyalaya Ichapore
Bachelor's degree, BA
1990 — 2000
Skills
- Training Delivery
- Process Improvement
- Data Analysis
- Business Analysis
- Call Centers
- Yellow Belt
- Quality Management
- Billing Process
- People Management
- Bpo
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