Pratik A.

About Pratik A.

IT professional passionate about leveraging technology to drive innovation and enhance user experiences. Graduated with a Bachelor\'s in Information Technology from Bharati Vidyapeeth, Pune. ‍ Started my career as an Engineer Trainee at Cognizant, where I honed my skills in Customer service and Internal support. Transitioned to Amazon ᵃᶻ as an SPS Associate, contributing to Amazon India Seller partner support team. A tech enthusiast and perpetual learner, I thrive on exploring emerging technologies and gadgets to stay ahead of the curve. Outside of work, you can find me immersing myself in nature, indulging in gardening, and finding tranquility amidst the greenery.

Experience

1. Live Channel Intervention Specialist

   Amazon

   Jun 2025 — Present

   As an LCI Associate at Amazon, I serve as a specialist responsible for managing complex and high-priority escalations through live channels such as voice calls and chat. This role builds upon my prior experience as an SPS Associate and focuses on real-time problem-solving, decision-making, and communication with Amazon sellers.Key Responsibilities:Handle escalated cases requiring urgent attention via voice and chat support.Provide resolution-focused assistance to sellers by identifying the root cause and delivering accurate solutions.Collaborate with internal teams to escalate unresolved issues and ensure long-term resolution.Maintain high-quality standards while operating in a fast-paced, dynamic environment.Leverage Amazon tools, policies, and SOPs to guide sellers and protect trust in the Amazon marketplace.Deliver exceptional customer experience by de-escalating situations with empathy and professionalism.

Education

• Rajendra Mane Polytechnic

  Diploma, Computer Engineering

  2015 — 2018

• Bharati Vidyapeeth

  Bachelor of Technology - BTech, Information Technology

  2018 — 2021