Pratichi Dash
Product @Microsoft, Dynamics 365 Contact center || AI first Contact center|| MBA || Girl Mom
- Role
- Product Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Product Manager
Aug 2022 — Present · Seattle, WA, US
Dynamics 365 Contact center Voice and conversational AI: Part of the team that is focused on developing an AI-first, advanced voice channel for the D365 Contact Center.Case Management Agent (Autonomous Case Management Agent for Collaboration Features): The Case Management Agent streamlines the entire case lifecycle by automating essential tasks such as case creation, cross-team collaboration, resolution, follow-up, and closure. This reduces handling time and eases the workload on service representatives.Microsoft Teams collaboration feature suite (Embedded Chat, Swarming, Dynamics Teams Meeting) within D365 Customer Service and D365 Contact Center: These features empower customer service agents to collaborate effortlessly with experts via Microsoft Teams chat directly within the Dynamics workspace, ensuring a smooth and efficient case resolution process.
Education
Birla Institute of Technology, Mesra
Master's degree, Engineering
UW Foster School of Business
Master of Business Administration - MBA
Dr MGR University
Bachelor's degree, Engineering
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