Pratibha Sharma
Operations Manager @Pringle Technologies Inc
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WORK HISTORY
Operations Manager @Pringle Technologies Inc
Kitchener, ON, CA
Led cross-functional operations across four departments to drive performance, alignment, and collaboration* Reduced customer escalations through process optimization, root-cause analysis, and proactive communication* Planned, developed, and executed strategy for team management, including goal setting, resource planning, and capability building* Built high-performing teams through coaching, mentoring, and structured development frameworks* Standardized training, onboarding, and SOPs to minimize knowledge gaps and accelerate team readiness* Established KPIs, reporting cadence, and accountability mechanisms to improve operational visibility and delivery outcomes* Facilitated cross-team syncs, workload balancing, and communication channels to ensure smooth execution and alignment* Collaborate closely with the development team to translate customer insights and feedback into prioritized product enhancements, ensuring continuous improvement* Drive product enhancement initiatives by identifying gaps, managing improvements, and coordinating delivery with engineering and design teams* Fostered a culture of ownership, transparency, and continuous improvement across all operational teams
EDUCATION
Guru Jambheshwar University
Bachelor of Technology - BTech, Computer Science
Mody University
Master of Technology - MTech, Computer Science
ABOUT PRATIBHA SHARMA
Results-driven Operations Manager, leading seamless workflow execution, process adherence, and measurable operational outcomes. I manage and mentor teams across four departments, fostering a high-performance culture built on ownership, communication, and accountability. I design and deliver structured onboarding and continuous training programs that support skill development, role clarity, and long-term employee success.I actively coordinate cross-functional collaboration, monitor departmental workflows, and resolve challenges before they escalate, ensuring teams stay aligned and deliver consistent customer impact. While my focus is operations and people leadership, I additionally support customer-facing initiatives and have contributed to web development projects using HTML, Bootstrap, JavaScript, and jQuery.My previous experience includes teaching and curriculum development at Sunview College and ITM Universe, where I trained students in technical subjects and led academic and technical initiatives. Backed by Microsoft and Oracle certifications, I am passionate about technology, people growth, and developing teams to perform at their highest potential.
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