Pratibha Sharma
Digital Transformation & CX Leader | GenAI Pioneer | Empowering Tech Enterprises to Reimagine Growth
- Role
- Senior Director Digital Customer Experience at Capgemini
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pratibha Sharma
Business Leader | Digital Transformation Strategist | CX & GenAI Trailblazer With…
Experience
Senior Director Digital Customer Experience
Sep 2022 — Present · Pune, IN
Global Leader | Experience led services | Digital CX TransformationI lead Capgemini’s Experience Design and Front-End Engineering Practice, driving strategy, innovation, and execution for large-scale digital transformation programs. With a global team of 1,500+ experts, we design and deliver impactful mobile, web, XR, and UX solutions—reshaping how customers, partners, and employees engage with digital products. Innovation & Differentiation:I focus on building strategic differentiators by integrating digital innovation, data-driven insights, and generative AI into our offerings—addressing client challenges with transformative, outcome-led solutions. Sector-Specific Impact:I’ve successfully launched CX-led offerings across life sciences, manufacturing, and automotive sectors—helping clients embrace connected ecosystems, inclusive design, and sustainable digital practices. Design Thinking Leadership:As a certified design thinking practitioner, I embed value-focused frameworks into transformation programs, empowering teams to prioritize what matters most—measurable outcomes and customer-centricity.I thrive at the intersection of strategy, technology, and human experience—delivering solutions that scale, resonate, and drive business growth.
Education
Welingkar Institute of Management
Post Graduate Diploma in Management, Finance, General
2008 — 2010
Veermata Jijabai Technological Institute (VJTI)
Bachelor of Engineering (B.E.), Mechanical Engineering
2000 — 2004
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