Pratibha Prajapati
Sam(Strategic Account Manager) @Msl Learning Systems Private Limited
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WORK HISTORY
Sam(Strategic Account Manager) @Msl Learning Systems Private Limited
Gurugram, IN
Here\'s a breakdown of the SAM role.1-Focus on Key Clients: This role specifically targets a company\'s most important and high-value customers. 2-Relationship Management: A primary responsibility is building and maintaining strong, long-term relationships with these crucial clients. 3-Strategic Approach: SAMs develop account strategies, understand client needs, and deliver custom solutions to ensure client success and loyalty. 4-Growth-Oriented: The role is integral to a company\'s growth strategy, requiring a proactive approach to increase revenue and expand business with existing clients.5-Software Asset Management (SAM): This is a business practice for managing software licenses. While there can be a manager role for this function,\"Strategic Account Manager\" is the more common interpretation of \"SAM\" as a company position.
EDUCATION
University of Mysore
Master of Business Administration
Heliger Borden Education Centre, Kanpur
Master's Degree
Dayanand Santosh mishra HSS Y NGR KANPUR
CHHATRAPATI SAHU JI MAHARAJ UNIVERSTY, KANPUR, Bachelor of Science ( MATHS)
University of Mysore
Master of Business Administration - MBA, Banking, Corporate, Finance, and Securities Law
ABOUT PRATIBHA PRAJAPATI
I bring over 6 years of diverse professional experience spanning accounting, HR assistance, training in manufacturing, customer support, international customer service, sales, collections, documentation verification, and student counselling. My career has given me extensive exposure to client handling, process coordination, upselling, issue resolution, and cross-functional communication across both domestic and international processes.I began my career in a manufacturing company as an HR Assistant and Trainer, where I trained employees on wire harness processes, supported recruitment, managed documentation, and ensured compliance. I later expanded into customer support and international voice/chat processes, where I handled customer queries, promoted products, managed payments, and ensured high standards of customer satisfaction.I also possess strong technical capabilities in MS Office (Excel, Word, PowerPoint), Tally software, and accounting basics, along with expertise in data management, documentation, and the use of AI tools to enhance productivity and communication.Additionally, I have completed comprehensive training in the following technical modules:Programming & Languages: C, C++, Java, HTML, DHTML, JavaScript, VB ScriptDatabase & Systems: FoxPro for Windows, Visual Basic, MS-SQL Plus, Oracle 8iComputer Applications: Computer Fundamentals, MS-DOS, Windows XP, Office XPDesign & Multimedia: Photoshop CS, Corel Draw X3, Adobe PageMaker 7.0Other Modules: Networking, Hardware basics, Internet & Multimedia, Fashion Design & Mobile RepairingI also have the ability to create professional academic and business projects in multiple topics related to IT, business processes, HR, and customer service.My strengths include relationship management, negotiation, problem-solving, time management, accuracy in data handling, and strategic account management. I have worked closely with students, customers, and senior executives, ensuring smooth communication and effective alignment with organizational goals.Most recently, I handled Software Asset Management (SAM) responsibilities, including software tracking, license compliance, verifying student documents, managing fee collections, maintaining accurate digital records, and completing daily reconciliations.I consider myself self-motivated, responsible, detail-oriented, and committed to delivering high-quality results while continuously improving my professional capabilities.
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