Pratibha Jain
Manager, Customer Success @Beroe Inc
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WORK HISTORY
Manager, Customer Success @Beroe Inc
Beroe Live.AI is an AI-powered platform designed to empower procurement professionals with the data, insights, and tools they need to drive productivity and make informed decisions.As a Manager, Customer Success at Beroe, I act as a Strategic Partner to procurement leaders, ensuring they extract maximum value from Beroe’s procurement intelligence solutions. My core responsibilities include- Guiding clients through a smooth onboarding journey and driving consistent usage of Beroe LiVE.Ai and related solutions- Helping Procurement and Category Managers leverage Beroe’s intelligence to achieve measurable business outcomes- Monitoring usage and engagement, identifying risks early, and taking proactive steps to ensure renewals and long-term partnerships- Building trusted relationships with multiple stakeholders — from operational buyers to CPOs — by understanding their priorities and aligning Beroe’s insights to their goals- Spotting opportunities to expand Beroe’s footprint within accounts by positioning additional services and solutions- Acting as the customer’s voice internally — working with product, research, and sales teams to ensure customer needs are met and feedback is incorporated.
EDUCATION
M.O.P. Vaishnav College for Women (Autonomous)
Bachelor’s Degree, Business/Commerce, General
Rajiv Gandhi College of Law, Bangalore
Bachelor's degree, Law
University of Madras
Master’s Degree, Human Rights and Duties
ABOUT PRATIBHA JAIN
Customer Success is my jam—I\'ve spent nearly 10 years helping global brands (across the US, India, Middle East, Africa & APAC) turn customers into loyal fans. From F&B to e-commerce, I’ve scaled accounts, boosted ARR, and smoothed out the trickiest client issues with a smile.Strong communicator, team player, and always up for a challenge—especially if it comes with good coffee and better conversations.Let’s connect—I’d love to hear from you:)
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