Prati Jain

About Prati Jain

From streamlining IT operations to fine-tuning AV support across enterprise environments, I thrive at the intersection of precision, performance, and problem-solving. I’m driven by a simple but powerful mission: to build, secure, and scale technology systems that empower organizations and the people behind them.My journey began with hands-on infrastructure support at Oracle Cerner, where I engineered and maintained server environments across 100+ nodes. Whether optimizing VMware clusters to boost VM efficiency by 25% or automating application deployments to cut provisioning time by 40%, I learned that operational excellence isn’t just about tools—it’s about consistency, curiosity, and ownership. At the University of South Florida, I applied that mindset to IT systems, reducing issue resolution times by 25% and improving service experiences for end users.I bring to the table:Deep expertise in infrastructure management, Windows/Linux systems, and VMware vSphereProven experience in incident response and ticket lifecycle management (ServiceNow, Jira, BMC Remedy)Strong scripting and automation abilities (Bash, PowerShell, SCCM)A working knowledge of Active Directory, Citrix environments, and network optimizationMy work ethic is defined by adaptability, clear communication, and a bias toward action. Whether collaborating across global teams or handling high-priority escalations, I’m at my best when solving complex challenges under pressure.

Experience

1. Technical Consultant Iv

   Fiserv

   Nov 2025 — Present · Lincoln, NE, US

Education

• Jain (Deemed-to-be University)

  Bachelor of Technology - BTech, Computer Science

• University of South Florida

  Master of Science - MS, Computer Science