Prathusha Malla
Customer Success Manager at Keka HR | Ex- Darwinbox | HR Tech | HRMS | HCM Solutions
- Role
- Customer Success Manager at Keka HR
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prathusha Malla
Passionate HRMS Consultant with a customer-first mindset and a proven track record of…
Experience
Customer Success Manager
Apr 2025 — Present · Hyderabad, IN
Managing a portfolio of 30+ enterprise accounts with a combined Monthly Recurring Revenue (MRR) of around ₹25 lakhs, ensuring retention and growth.• Conduct regular account review meetings with clients to showcase product usage, highlight areas for improvement, and align with their evolving business goals.• Conduct regular health checks to proactively assess client satisfaction, usage trends, and risk indicators• Execute churn mitigation strategies by identifying at-risk accounts early and implementing proactive engagement plans.• Identify and drive upsell opportunities, contributing to revenue expansion and deeper product usage.• Manage client escalations by collaborating cross-functionally with Implementation, Support, Sales, and Product teams to deliver timely, effective resolutions.• Build and nurture strong client relationships through strategic consultation and consistent value-driven communication.
Education
Bharathiya Vidya Bhavans Vivekananda College of Science, Humanities & Commerce
Bachelor of Commerce - BCom, Accounting
2019 — 2022
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