Prathip Raja

Experience

1. IT Support Technician

   Aptean

   Jun 2023 — Present · Madurai, IN

   Respond to and resolve IT support tickets submitted by end-users. • Global Tier 1 support and escalation for Tier 2 and 3 as required.• Provide technical support for desktops, laptops, printers, and mobile Devices. Provide technical support for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot hardware and software for end-users.• Manage user accounts and permissions in Active Directory.• Monitor and maintain network infrastructure, including switches, routers, and firewalls.• Create, troubleshoot VMs and perform regular backups and disaster recovery procedures on VMware Sphere.VM Migration • Conduct security audits and implement security measures to protect against cyber threats.Collaborate with other IT teams to resolve complex technical issues and work with IT Project management for creation and deployment of MECM globally. • Train end-users on new software and hardware systems.• Document IT processes and SOP for future reference and training purposes.• Handle, Manage ISP services of end users such as Bell and Verizon.• Administer tasks in ConnectWise Automate and Manage, O365 Admin center, ECP, Active Directory, teams and SmartSheet.• Create Operating System deployment packages and Task sequences on MDT and setup new MDT for new locations.• Manage, Troubleshoot and Administrate issues related MDOP MBAM.• Create, manage user accounts and troubleshoot issues related to FTP accounts.• Procure new devices licenses, software as per organization and end-user requirements.

Education

• Cape Polytechnic College

  Electronic and Communications Engineering Technology/Technician

  2011 — 2013

• Cape Institute of technology

  Bachelor of Engineering - BE, Electronics and Communications Engineering