Prathima Shetty
ServiceNow Developer/Admin | 9+ yrs in ITSM, ITOM, ITAM, GRC, IRM, HRSD,FSO | CMDB | Certified CSA, CAD, CIS-ITSM ,CIS-FSO| AIOps, App Engine, Generative AI Expert
- Role
- Servicenow Developer Admin at Blue Cross Blue Shield of Michigan
- Location
- Macomb, IL, US
- LinkedIn followers
- 500 followers
About Prathima Shetty
Certified ServiceNow Developer with 9+ years of experience delivering scalable enterprise…
Experience
Servicenow Developer Admin
Blue Cross Blue Shield of Michigan
Nov 2023 — Present · CA, US
I successfully transformed ITSM and SecOps processes, significantly improving operational efficiency and compliance. • Developed Dispute Management workflows using FSO for banking operations, aligned with PCI-DSS and SOX.• Deployed Now Assist and Employee Center Pro to enhance self-service capabilities and task management. • Led the integration of GRC and IRM for real-time compliance and risk tracking, ensuring regulatory adherence. • Developed custom portals to streamline user experience and increase productivity across teams.
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