Prathiksha D

Lead, Customer Success @Kenko AI

Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them — is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support.We’re changing that.Kenko is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll — everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty.So that they can focus on what they love — making people healthy and happy.With this mission in mind, my core objective at Kenko is to oversee and optimise the entire customer journey, from onboarding to ongoing support, with the primary objective of maximising customer satisfaction with our product offerings and services.