Prathik S

About Prathik S

With a proven track record, I excel in relationship management and data analysis, driving customer success and retention. Leveraging communication skills and product knowledge, I\'ve significantly enhanced client satisfaction and operational efficiency, embodying adaptability and a customer mindset to achieve strategic goals.

Experience

1. Customer Success Manager

   TECHADEMY

   Feb 2022 — Present · Bengaluru, IN

   Develop a positive customer experience by collaborating with the Sales team to create tailored Success Plans, addressing each customer\'s unique needs, and ensuring timely issue resolution.• Lead new business development, prospecting high-value accounts, qualifying customer needs, and conducting presentations with the Product Team to propose tailored solutions.• Analyze customer pain points and identify opportunities for cross-selling and up-selling, while guiding the maximization of product value.• Conduct regular business reviews, applying industry best practices to improve services, and ensure alignment with customer needs.• Implement feedback loops from customers into product development processes to drive continuous improvement, and ensure customer satisfaction.

Education

• Kuvempu University, Shankaraghatta, Shimoga

  PUC, Business/Commerce, General

• Kuvempu University, Shankaraghatta, Shimoga

  B. Com , Bachelor’s in commerce

• Visvesvaraya Technological University

  Master of Business Administration - MBA, Marketing

  2010 — 2012

Skills

• Crm
• Sales Process
• Business Development
• Customer Relationship Management (Crm)
• Account Management
• Team Management
• Professional Services
• Saas
• Enterprise Software
• Marketing Strategy
• Solution Selling
• Management
• Erp Software
• Direct Sales
• Integration
• Pre-Sales
• Sales and Marketing