Prathiba Pandian
Senior Program Manager, Professional Services @Medallia
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WORK HISTORY
Senior Program Manager, Professional Services @Medallia
San Jose, CA, US
Led high-impact program portfolio for 7 enterprise clients, including a $20B organization, delivering 166% improvement in customer satisfaction and 32% increase in solution investment. Established governance frameworks and communication standards—including executive business reviews and decision-making protocols—that drove cross-functional coordination and strategic resource deployment, achieving 45% efficiency gains across a 13-person analyst team. Managed portfolio profitability through comprehensive financial frameworks, KPIs, and intake/prioritization systems that enhanced transparency and strategic adaptability.
EDUCATION
The University of Texas at Austin
Bachelor of Science (B.S.)
The University of Texas School of Public Health
Master of Public Health (M.P.H.)
SKILLS
ABOUT PRATHIBA PANDIAN
Results-driven senior operations leader with 13+ years of proven success delivering…
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