Pratheesh Kumar

About Pratheesh Kumar

Service Delivery Manager with expertise on ITIL Standards. Service Management, Incident…

Experience

1. Program Manager

   Wipro

   Jul 2018 — Present · Kochi, IN

   Lead and manage multiple high-impact programs, ensuring alignment with strategic business objectives and timely delivery within budget constraints Develop and implement strategic plans to meet program goals, manage risk, and drive process improvements. Foster cross-functional team collaboration, effectively leading diverse teams to achieve project milestones and deliverables Oversee resource allocation, ensuring optimal utilization of personnel equipment Maintain clear and consistent stakeholder communication, providing regular updates on program status, risks, and issues. Utilize Agile and Waterfall methodologies to streamline project processes and improve efficiency. Implement quality assurance measures to ensure deliverables meet established standards and requirements.Achievements Won 2 new deals in BFSI sector and successfully completed the transition and moved to Start Green Received 100% Annual CSAT from Customer Managed the Budget for multiple programs and ensured to achieve the margins by bringing in automation.

Education

• Guru Jambheshwar University

  B.tech, Electronics and Communications

  2001 — 2005

Skills

• IT Service Management
• Servers
• Itil
• Management
• Service Delivery
• Active Directory
• Windows Server
• Ccna
• Vendor Management
• Incident Management
• Sla
• Team Management
• Requirements Analysis
• Troubleshooting
• Pre-Sales
• Bpo
• Transition Management
• Operating Systems
• IT Operations
• Dns