Pratheek S
Manager, Customer Success @ Salesforce | Salesforce Certified Admin, Slack Certified Admin
- Role
- Manager, Customer Success at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pratheek S
Experienced Customer Success Professional with a proven track record of effectively managing teams and driving customer satisfaction. Skilled in overseeing and mentoring cross-functional teams to achieve exceptional results. Adept at identifying growth opportunities, reducing churn, and maximizing customer retention. Strong ability to analyze data and present key performance metrics to management. Recognized for developing strategies, recommending action plans, and implementing solutions to enhance the customer experience. Collaborative and proactive in working with internal teams to meet customer requirements.Key Skills:Team Leadership and ManagementCustomer Engagement and SuccessRisk Mitigation and Retention StrategiesPerformance Metrics and AnalysisProcess Improvement and Solution ImplementationTraining and OnboardingUpsell and Cross-Sell OpportunitiesStakeholder Collaboration and Relationship Building
Experience
Manager, Customer Success
Feb 2026 — Present · Bengaluru, IN
Education
Visvesvaraya Technological University
Bachelor of Engineering (BE), Mechanical Engineering
2011 — 2015
St. Aloysius
Pre-University, PCMS
2009 — 2011
Skills
- C
- Powerpoint
- Microsoft Excel
- English
- Engineering
- Teamwork
- Team Management
- Customer Service
- Html
- Microsoft Powerpoint
- Public Speaking
- Customer Relationship Management (Crm)
- Leadership
- Microsoft Office
- Management
- Microsoft Word
- Market Research
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