Pratheek Muriki

About Pratheek Muriki

MBA in Marketing & Operations at NMIMS, Mumbai. 6 years of experience spanning across account management, customer success, digital transformation projects, B2B sales, business expansion strategies, handling teams, client engagements, pre-sales and multi-stakeholder management. At Whishworks, I am responsible for multiple business lines under CTO. Handling key strategic accounts, managing customer success, driving renewals, generate revenue streams and helping CXOs in driving long and short term business strategies. Handled B2B sales and multiple customer engagements at HighRadius. At Mindtree, I was part of Digital Industrial Solutions Group helping companies to design and execute their digital transformation agenda with practical solutions. I was part of Digital CoE and involved in Business Analysis & Pre-Sales as a consultant. Handled digital transformation projects right from requirements ownership to the product backlog, running scrums and giving client demonstrations.Looking to grow my career in the roles of Business Development/Strategy/Program Management/Product Ownership. Had a rollercoaster ride as an entrepreneur building a product catering to the needs of the engineering community. Taken care of product development activities right from conception to launching a beta version of the mobile app called \"Proddy\".Quick learner, Creative, Self Driven and Always Open for Learning.

Experience

1. Senior Manager Customer Success

   Plume

   Dec 2023 — Present · Hyderabad, IN

   Customer Success & Account Management: The Customer Success Group is responsible for managing and growing Plume’s existing business with Tier 1, 2 & 3 Communication Service Providers worldwide, with over 400 communication service providers and 70Million+ active locations utilising Plume’s smart home services. Directly accountable for the success and growth of a multi million $ ARR portfolio of strategic Communications Service Providers in India and Europe regions. Onboarding of customers and ongoing execution of existing contracts. Identifying growth/retention opportunities in a fast-changing, consumer experience driven environment. Developing novel customer adoption dashboards as well as beta programs for our in-home smart WiFi application.Product & Customer Advocacy - Plume Home Application: Contributing to the product roadmap and feature development of Plume’s flagship smart home app used by 70M+ households world-wide. Partnering with telecom customers to gather feedback, lead beta programs, and align features with real-world needs and feeding these insights into roadmaps. along with product and marketing teams, to define use cases and support consumer adoption through targeted assets and in-app strategies.

Education

• DR. K.K.R. GOWTHAM COLLEGE OF EDUCATION

  12th, Mathematics, Physics and Chemistry

  2004 — 2006

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration (MBA), Marketing/Marketing Management, General

  2013 — 2015

• Vidya Niketan High School

  High School, Tenth

  1999 — 2004

• Vasavi college of engineering

  Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering

  2006 — 2010

Skills

• Microsoft Sql Server
• Requirements Analysis
• Supply Chain Management
• Visual C#
• Statistical Data Analysis
• Market Research
• Pl/Sql
• Team Management
• .net
• Business Intelligence
• Digital Strategy
• Sql Server 2000-2008
• Digital Marketing
• B2b Marketing
• Social Media Marketing
• Corporate Social Responsibility
• Java
• Business Analysis
• Pre-Sales
• Visual Studio
• Customer Acquisition
• Project Management