Prathap McCall Kumar

About Prathap McCall Kumar

With two decades of hands-on experience in hotel operations, I am a multilingual…

Experience

1. Operations Manager

   Courtyard by Marriott

   Jul 2024 — Present

   My role provides leadership and operational oversight for the hotel, driving performance across multiple departments. Key responsibilities include:Operational Leadership: Directing the operations team by establishing clear objectives, cultivating a positive and productive work environment, and championing both employee and guest satisfaction. This includes supporting the seamless execution of hotel operations across all departments.Performance Optimization: Managing staff to enhance guest and employee satisfaction while simultaneously maximizing financial performance. This involves proactive management of property operations, ensuring timely communication of guest satisfaction results, and upholding consistently high service standards.Financial Stewardship: Monitoring profitability through regular audits and performance evaluations, identifying opportunities for improvement and cost optimization.Talent Management: Contributing to the recruitment process, ensuring comprehensive onboarding and training for all new team members.

Education

• IHM Chennai

  B.Sc H & HA, Hospitality Administration/Management

  2001 — 2004

• The High Range School

  10th

  1998 — 1999

• The High Range School

  12th, Commerce

  2000 — 2001

Skills

• Hospitality
• Yield Management
• Hotels
• Hospitality Industry
• Opera
• Property Management Systems
• Revenue Analysis
• Catering
• Hotel Management
• Rooms Division
• Resorts
• Front Office
• Customer Satisfaction
• Hotel Booking
• Pre-Opening
• Hospitality Management
• Guest Service Management