Pratham Saxena

About Pratham Saxena

I\'m a Marketing Lead at Osteria, a prestigious Italian restaurant in Glasgow. With a…

Experience

1. Work Coach (Executive Officer)

   Department for Work and Pensions (DWP)

   Jul 2025 — Present · London, GB

   Supporting individuals across diverse backgrounds to access employment, training, and financial support through tailored coaching and guidance. As part of the UK Government’s frontline public service, I help deliver key welfare and employment programmes, including Universal Credit, while promoting inclusive and customer-focused service delivery.Key Responsibilities-Delivered personalised coaching to help over 150 individuals overcome employment barriers and achieve sustainable outcomes-Provide guidance on welfare programmes, financial planning, and job market navigation-Collaborated with internal teams and external partners to connect clients with local opportunities, resulting in 35+ successful job placements-Ensured compliance with government policies while maintaining accurate records for a caseload of up to 60 clients-Promote digital inclusion and accessibility, supporting vulnerable individuals with empathy and professionalism-Contributed to service improvement by identifying inefficiencies and suggesting solutions, helping reduce appointment no-shows by 15%

Education

• Institute of Hotel Management, Kurukshetra

  Bachelor of Science - BS, Hospitality Administration/Management

  2017 — 2020

• Vidya Mandir Public School

  10+2, Science

  2015 — 2017

• St. Peters School

  10th , Basic Skills and Developmental/Remedial Education

  2002 — 2015

• Strathclyde Business School

  Msc, Marketing