Pratham Hinge
Customer Service Specialist @Morrisons
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Specialist @Morrisons
Leicester, GB
As a Customer Service Specialist at Morrisons, I am responsible for delivering a seamless and customer-centric retail experience through effective service delivery, operational excellence, and cross-functional collaboration. My role involves ensuring high service quality standards while supporting key store functions that drive customer satisfaction, sales performance, and brand loyalty.Core Responsibilities:Manage end-to-end customer interactions, including inquiries, issue resolution, and feedback handling, ensuring a professional and solutions-driven approach.Execute retail operations efficiently, including order management, and compliance with store procedures and policies.Collaborate with store management and cross-functional teams to maintain stock accuracy, optimise product placement, and enhance store presentation.Support operational planning for high-traffic periods by ensuring adequate resource allocation and service readiness.Ensure compliance with health, safety, and data protection standards in all customer and operational processes.Contribute to customer retention and satisfaction strategies through active engagement and promotion of loyalty programmes and digital services.Utilise data insights and customer feedback to identify areas of improvement and enhance overall service performance.
EDUCATION
University of Leicester
Master's degree, International Business
Savitribai Phule Pune University
Bachelor of Business Administration - BBA, International Buisness
ABOUT PRATHAM HINGE
I am a goal-driven professional committed to driving efficiency, innovation, and strategic growth currently pursuing MSc International Business at University of Leicester. With a proactive mindset and a data-driven approach, I focus on solving complex challenges, optimizing workflows, and improving decision-making processes. My ability to adapt to evolving business needs allows me to identify opportunities for continuous improvement, ensuring operational excellence and long-term success.I bring a strong problem-solving ability and a results-oriented approach that helps organizations achieve their objectives. By leveraging insights and analytical thinking, I contribute to informed decision-making, enhanced productivity, and streamlined processes. My focus is on creating value by aligning business strategies with operational execution, fostering collaboration, and driving impactful outcomes.With a commitment to continuous learning and innovation, I strive to be a key contributor to organizational progress. My adaptability, strategic mindset, and efficiency-driven approach enable me to play a crucial role in an organization’s success and sustainable growth.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.