Prathamesh Prabhu

Graduate Engineering Trainee @Mercedes-Benz India

Pune, IN

Streamlined resolution processes within Connected Mobility Services (CMS) by enhancing technical knowledge frameworks, reducing turnaround time (TAT), and minimizing reliance on back-desk teams—enabling a more autonomous, scalable support model. Engineered a structured RCA (Root Cause Analysis) knowledge base for technical concerns, incorporating problem-specific diagnostics and resolution workflows—laying the foundation for future ML-driven triage and predictive maintenance systems. Developed intelligent automation frameworks to streamline repetitive workflows within XENTRY and RDS systems, leveraging rule-based logic with a vision to integrate data-driven decision-making in future iterations.

VIT_Vellore Institute of Technology

Bachelor of Technology - BTech, Electrical and Electronics Engineering