Prathamesh Pawar
Deputy Manager @Reliance Industries Limited
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WORK HISTORY
Deputy Manager @Reliance Industries Limited
Mumbai, IN
Lead and manage a team of field engineers and trainers across South Mumbai, ensuring strict adherence to training protocols, operational standards, and service quality benchmarks.• Deliver comprehensive, hands-on training programs for Jio Fiber and AirFiber services, focusing on fiber optic installation, broadband setup, network troubleshooting, and customer experience excellence for Jio Fiber Engineers (JFE) and Associates (JFA).• Conduct field audits, on-site evaluations, and performance reviews, providing real-time coaching and corrective action plans to improve service delivery and first-time resolution rates.• Drive quality assurance initiatives by monitoring KPIs such as installation TAT, repeat complaints, and customer satisfaction scores, ensuring alignment with organizational targets.• Design and develop region-specific training modules, SOPs, and learning materials based on performance analytics, field challenges, and evolving business requirements.• Utilize training data and feedback to continuously refine learning strategies, improving training effectiveness and knowledge retention.• Collaborate with cross-functional teams including operations, technical support, and customer service to ensure seamless execution of training and service delivery.• Oversee inventory and asset management of training tools, fiber equipment, routers, and demonstration kits, ensuring availability and optimal utilization.• Facilitate onboarding and upskilling programs for new hires and existing engineers, enabling rapid deployment and productivity.• Implement structured assessment and certification processes to evaluate technical competency and service readiness of trainees.• Ensure compliance with safety standards, installation guidelines, and company policies during training and field operations.• Recognized for improving team performance, enhancing customer experience, and driving operational efficiency through impactful training and leadership.
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom, Bharat Education Societys Sant Gadge Maharaj College of Commerce & Economics.
Sun Computer Institute
MSCIT, MSCIT
ABOUT PRATHAMESH PAWAR
I am an Automation & Security Systems Specialist with 9+ years of experience across CCTV, Access Control, ELV systems, and telecom infrastructure. Currently working with Reliance Industries Limited as Deputy Manager, I have led large-scale initiatives involving fiber optics, network troubleshooting, and field operations—enhancing system performance and operational efficiency. My experience includes: CCTV system installation, configuration & troubleshooting Access Control & biometric system integration Flap barriers & entrance automation systems Optical Fiber, AI, IIOT, Networking & IT infrastructure Site execution, vendor coordination & project delivery Previously at Hikvision, I developed strong expertise in surveillance technologies, automation systems, and real-world deployment of security solutions. While I have also delivered technical training programs, my core strength lies in implementing and managing smart security and automation infrastructure. I bring a practical, hands-on approach to solving complex technical challenges and delivering reliable, scalable solutions. Open to global opportunities in: Security Systems Engineer ELV Engineer Automation & Infrastructure Roles
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