Prathamesh Sawardekar
Operations Executive | Corporate Hospitality Operations | SLA, Inventory, Escalation & Stakeholder Management | Tech Mahindra | BMS | Marketing
- Role
- Internal Help Desk Specialist at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prathamesh Sawardekar
Hello there, I\'m Prathamesh Sawardekar.It is great to e-meet you.About my qualification, I have completed a Bachelor\'s in Management Studies with a specialisation in Marketing.Over the course of my studies, I have developed business development and customer service, enjoy collaboration and teamwork, and have a variety of interests that i use to maximize my potential.Currently working as a Internal Help Desk Specialist at Tech Mahindra in Club Mahindra process,My responsibilities are here, Central point of contact for internal teams to resolve member concerns via multiple channels. Coordinate with the Inventory Team for allocation and exception-based reservations. Manage priority bookings for senior leadership and corporate staff while ensuring smooth cross-department collaboration to enhance efficiency and member satisfaction.I look forward to connecting with you!
Experience
Internal Help Desk Specialist
Oct 2024 — Present · Mumbai, IN
Own centralized corporate hospitality operations including reservations flow, inventory allocation, and exception handling for revenue impacting cases.• Manage and track SLA-driven workflows, consistently maintaining 100% email SLA and 80%+ call TAT across high-volume queues.• Handle VIP, high-risk, and policy-exception cases (overbookings, exception-based reservations, approvals) requiring managerial and stakeholder coordination.• Act as primary escalation owner, reducing repeat escalations and operational delays by ~20% through prioritization and proactive follow-ups.• Coordinate with sales, finance, and inventory teams to balance demand, control overbookings, and ensure service continuity during peak periods.• Achieve 90%+ audit accuracy and quality scores, minimising rework, compliance risk, and revenue leakage.• Work extensively on Salesforce CRM, Crest Admin/Ticketing, and Riyo Admin for case ownership, reservation corrections, and post-dated adjustments.• Promoted within 10 months based on operational accuracy, SLA adherence, and ownership of sensitive cases.
Education
University of Mumbai
Bachelor of Management Studies, Marketing
LATE SHRI VISHNU WAMAN THAKUR CHARITABLE TRUST VIVA INSTITUTE OF PHARMACY
HSC, Business/Commerce, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.