Prathamesh Samant

About Prathamesh Samant

Result oriented professional with 9+ years of extensive experience in Information…

Experience

1. Service Delivery Manager - Enterprise Security

   Doyen Infosolutions Private Limited

   Jul 2018 — Present · Mumbai, IN

   Actively participate in a 24x7 delivery team, which may include on-call and weekend work• Project Lifecycle Management• Conduct Business Review Sessions with clients• Client Satisfaction KPI development and reporting• Review invoices for accuracy, manage any disputes and ensure timely payment• Thoroughly understand the client\'s ongoing security needs and assist the internal team to cover all client operational and strategic meetings• Communicate with stakeholders on project performance and project issues.• Conduct and coordinate meetings and provide project update summaries• Client concerns, questions, and conflicts to sales and service delivery teams.• Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders.• Review and lead clarification of project scope captured in the services statement of work and working closely with the customer and sales to identify specific customer requirements.• Clearly set expectations in order to align the stakeholders and team members• Act as the main point of escalation• Maintain and develop documentation and knowledge base• Manage transition of services into BAU in line with contract agreements

Skills

• Ssl
• Data Center
• Penetration Testing
• Vulnerability
• Openssl
• Firewalls
• Cloud Computing
• Altiris
• Pre-Sales
• Solution Selling
• Networking
• Security
• Network Security
• Vendor Management
• Storage