Prathamesh Kharat
Cloud Team Manager & Service Delivery Process Manager | ITIL V4 & PRINCE2 Agile Certified | Driving IT Operations, Infra Mgmt & Service Delivery | Microsoft Azure | AWS
- Role
- Service Delivery - Cloud Success Manager at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prathamesh Kharat
IT Operations | Project Management | Service Delivery | Infrastructure & Process OptimizationI’m a results-oriented IT Delivery & Process Manager with over 10 years of experience driving operational excellence across IT infrastructure, service delivery, and project execution. With certifications in ITIL V4 and PRINCE2 Agile, I specialize in leading cross-functional teams, streamlining IT operations, and aligning technical strategies with business goals.My expertise spans:IT Infrastructure & Operations ManagementService DeliveryIncident & Change Management ITIL V4Project & Program Delivery (Agile & Waterfall)Contact Center TechnologiesVendor & Stakeholder ManagementContinuous Improvement & Cost OptimizationKnown for building high-performance teams and driving process maturity, I thrive in fast-paced, global environments where IT is a critical business enabler.
Experience
Service Delivery - Cloud Success Manager
Apr 2017 — Present · Mumbai, IN
Leading service delivery for NA accounts with managing cloud technology team, overseeing budgeting, resource planning, delivery excellence and ITSM operations.
Education
Periyar University
Bachelor of Computer Application
ITES
Diploma in electronics and telecommunication engineering
Skills
- Pre-Sales
- Voip
- Team Management
- Cisco Technologies
- Cti
- Sip
- Switches
- Unified Communications
- Ccna
- Telecommunications
- Telephony
- Ivr
- Ip
- Avaya
- Service Delivery
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