Prathamesh Kadam
Assistant General Manager at Vodafone Idea Limited - IOT
- Role
- Agm - Iot at Vodafone Idea Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prathamesh Kadam
I am a results-driven professional with over 10 years & 7 Months of experience in…
Experience
Agm - Iot
Nov 2023 — Present · Mumbai, IN
Project Management Expertise:Led IoT/M2M implementation projects, ensuring project initiation and closure aligned with financial and timeline goals.Managed technical service operations for customers on the Smart Central Platform, including system integration, service availability, process optimization, and digital transformation initiatives.Strategic Leadership:Spearheaded the strategy & development of innovative Internet of Things (IoT) ecosystem, including defining platform requirements, customer experience & devising market strategies.Directed IOT projects encompassing long term strategy implementation,Ensuring that the initiation and closure of the projects happen as per the schedule to meet the Compliance & financial criteria.Digital Transformation:Led key digital transformation initiatives on the Smart Central Vi Business IoT platform, driving automation, integration, and customer self-service capabilities. Enhanced service efficiency and SLA adherence by digitizing M2M workflows and enabling proactive issue resolution.Customer Management:Liaised with and managed the Top 100 IoT/M2M customers, including industries such as Connected Cars, Vehicle Tracking Systems (VTS), Point of Sale (POS), and more.Delivered end-to-end IoT/M2M SIMs and Technical Service Management for prominent clients such as Mahindra, Wheels Eye, etc.Root Cause Analysis and Issue Resolution:Conducted RCA for enterprise customers, resolving disputes, implementing preventive measures, and fostering customer confidence.Stakeholder Engagement:Collaborated with cross-functional teams (CFTs) to align stakeholder expectations and ensure project success.Continuous Improvement:Championed collaboration within cross-functional teams to drive successful strategy deployment and process enhancements.Churn Retention Strategy:Spearheading churn retention initiatives by analyzing customer behavior, and driving proactive retention strategies to improve customer lifecycle value.
Education
Ramrao Adik Institute of Technology
Bachelor of Engineering (B.E.), Instrumentation Technology/Telecom
Skills
- Microsoft Word
- Automation
- Teamwork
- Team Management
- Dcs
- Xml
- Problem Solving
- Management
- Leadership
- Plc
- Basic Html
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