Prathamesh Dalvi

About Prathamesh Dalvi

Results-driven Operations and Customer Experience professional with over 7+ years of experience in the BPO and Healthcare Insurance domain, specializing in operations management, team leadership, and process improvement.I began my journey with Wipro Limited, where I had the opportunity to grow across multiple roles — Associate, Senior Associate, Trainer, Subject Matter Expert (SME), and Team Leader. This journey helped me build strong expertise in operations management, people leadership, performance improvement, and stakeholder collaboration.Throughout my career, I have successfully handled multiple queues and complex operational workflows, ensuring high service quality, SLA adherence, and continuous improvement. As a leader, I focus on coaching teams, driving performance through data-driven insights, and building a culture of accountability and collaboration.I am also a Six Sigma Yellow Belt certified professional, passionate about identifying automation opportunities, improving operational efficiency, and delivering exceptional customer and client outcomes.Currently, I have started a new chapter as a Senior Operations Supervisor at Teleperformance, where I aim to continue driving operational excellence, developing high-performing teams, and creating impactful business results.I am always open to connecting with professionals in Operations, BPO, Customer Experience, and Process Excellence.

Experience

1. Senior Operations Supervisor

   TP

   Mar 2026 — Present · Navi Mumbai, IN