Prathama Pande
Process Specialist
- Role
- Process Specialist at Infosys BPM
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Process Specialist
Dec 2025 — Present · Pune, IN
Overseeing incident lifecycle management from ticket logging to resolutionPerforming root cause analysis for repeated user-reported issuesEngaging with internal and external vendor teams for complex troubleshootingEnsuring accurate documentation and structured escalation as per ITIL practicesSupporting SLA adherence and maintaining service quality standardsDelivered global L1 technical support for hardware, software, and network issues- Managed Azure AD and M365 administration, permissions, and access provisioning- Handled RBAC access requests using AD, Azure AD, and SailPoint- Supported VPN (GlobalProtect) and provided remote troubleshooting- Provided Microsoft Intune Work Profile support across devices- Managed ServiceNow tickets, escalations, SLA compliance, and audits.
Education
Mgm College Of Engineering & Technology, Nanded
Bachelor of Engineering - BE, Information Technology
2017 — 2021
Dr. Babasaheb Ambedkar Technological University
PG-DAC, Information Technology
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