Prateesh Kapoor
- Role
- Operating Lead Senior Manager at Genpact
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
Experience
Operating Lead Senior Manager
Apr 2021 — Present
1) Expertise in managing E2E delivery operations for P&C Ins. account generating ~$2.2MM business annually.\\\\n2) Successfully transitioned 7 tracks of migration virtually in span of 8 months with the waterfall approach.\\\\n3) Responsible for FTEs billing, Seat Utilization, Change Management, New Hire Recruitment and HR best practices.\\\\n4) Promoting awareness on compliance of Service Delivery in accordance with best practice and legal requirement under ISAE3402.\\\\n5) Driving process excellence to generate productivity benefits for business and seeking ways of adding value to existing work areas\\\\n6) Mentored staff in establishing individual expectations, fostering creativity and self-motivation by implementing result expectations.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Team Leadership
- Management
- Customer Service
- New Business Development
- Crm
- Technical Recruiting
- Vendor Management
- Call Centers
- Operations Management
- Team Management
- Sla
- Analysis
- Customer Satisfaction
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