Prateek Singhi
Stratgy & Business transformation I Digitization I AI/Analytics I Ex-McKinsey I Startup
- Role
- Program Lead Business Transformation (Led by Technology) at Mahindra Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prateek Singhi
Experienced professional with 15+ years of diverse experience across consulting…
Experience
Program Lead Business Transformation (Led by Technology)
Mar 2020 — Present · Mumbai, IN
As part flagship transformation program leading 2 workstreams (Customer experience and Control tower setup)• Overall PMO of flagship program, including roadmap planning, governance, resource allocation, budgeting and vendor partnerships• Driven key strategic initiatives such as customer profiling, enquiry prioritization exercise across dealerships, forecasting at region level, WAP(increase vehicle exchange rate) implementation across all service centers, conversational AI based usecases, whatsapp channel and Bot usecases for improving CX, etc• Led diagnostic exercises as part of strategic initiatives – competitive landscape, gaps identification and growth drivers• Key member in defining 3 year digital roadmap strategy for improving CX• Scout emerging technologies/ platform evaluations and define new opportunities• Minegold enterprise platform design with success criteria, road map design, prioritization, implementation; reached 200+ active users (Leadership, HO and Field)• Working closely with CXOs, function heads at strategic level to drive the objectives• Managing core team, vendor partners and collaborating with cross functional teams
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration (MBA), Marketing & Systems
2009 — 2011
Skills
- Requirements Analysis
- Business Analysis
- Analytics
- Financial Modeling
- Competitive Analysis
- Strategy
- Project Management
- Rfp Evaluation & Scoring
- Bancassurance
- Product Benchmarking
- Benchmarking
- Business Process Improvement
- Management
- Pre-Sales
- Team Management
- Business Strategy
- Crm
- Management Consulting
- Consulting
- Valuation
- Customer Relationship Management (Crm)
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