Prateek Shukla

About Prateek Shukla

I am a seasoned digital transformation and service delivery leader with over a decade of experience driving complex projects and product innovation across telecom, banking, and e-commerce sectors. My expertise spans end-to-end project delivery, cloud-native migrations, BSS/OSS modernization, regulatory compliance, and customer-centric product management—empowering global clients such as Vodafone, Telefónica, T-Mobile, and Emirates NBD to achieve scalable growth and operational excellence.With a proven track record of leading multi-vendor, cross-functional teams, I excel in translating business needs into agile, impactful technology solutions that enhance user experience, optimize billing and revenue cycles, and ensure full regulatory adherence. I thrive at the intersection of strategic planning, technical delivery, and stakeholder engagement, driving seamless integrations like unified multi-device connectivity, data privacy enhancements, and cutting-edge digital commerce platforms.Passionate about innovation and continuous improvement, I leverage data-driven insights and collaborative leadership to streamline processes, mitigate risks, and deliver solutions that exceed business goals. I’m eager to connect with fellow professionals and organizations looking to accelerate their digital journeys through transformative technology leadership.

Experience

1. Service Delivery Manager

   Amdocs

   Apr 2025 — Present

   As a Service Delivery Manager at Amdocs India, I drive end-to-end program execution for large-scale telecom transformation initiatives, overseeing the successful delivery of 50+ projects including flagship rollouts like Apple Watch integration and unified eSIM orchestration. I have led the cloud-native migration of telecom charging systems, enabling dual-run architecture and enhanced scalability across BSS/OSS layers. My focus on agile product development has resulted in the timely release of high-impact offerings—such as affordable device bundles and wearable tech—boosting customer adoption, brand presence, and market competitiveness.Beyond technical delivery, I play a strategic role in client engagement, resource planning, and revenue cycle optimization. By designing scalable telecom solutions and fostering strong client relationships, I’ve contributed to sustained revenue growth and long-term partnerships. I’ve also modernized billing platforms for partner channels, improving accuracy and streamlining L2O/O2A workflows. My work spans solution design through to go-live readiness, ensuring delivery excellence through robust resource allocation, capacity planning, and cross-functional collaboration.