Prateek Srivastava
Director of Customer Success @ Superset | Project Management
- Role
- Director of Customer Success at Superset
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prateek Srivastava
Customer Success leader with 14+ years of experience building high-impact client partnerships, driving adoption, and delivering measurable business outcomes. Skilled at combining empathy, strategy, and execution to help customers achieve success while enabling organisational growth.Currently leading Customer Success at Superset, a SaaS platform transforming campus recruitment through automation and virtual hiring. Focused on designing scalable success frameworks, improving client retention, and shaping experiences that turn customers into advocates.Career journey spans global enterprises like IBM and Tech Mahindra, where I honed the art of client management and coaching, to high-growth startups like Jombay and my own entrepreneurial venture, Juiceonomics. Each chapter has strengthened my ability to balance customer needs with business priorities and lead teams with purpose.Outside work, passionate about motorcycles and the open road - always exploring new destinations and ideas.
Experience
Director of Customer Success
Apr 2025 — Present
Education
Dr Virendra Swaroop Memorial Public School
High School
2003 — 2007
Bharati Vidyapeeth
Bachelor’s Degree, Computer Science
2007 — 2011
Skills
- Management
- Javascript
- Customer Experience
- Html
- Mentoring
- Customer Happiness
- Project Management
- Teamwork
- Employee Training
- Client Relations
- Customer Satisfaction
- Training
- Sql
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