Prateek Dwivedi

About Prateek Dwivedi

20+ years of experience in design, development & delivery of high impact Descriptive & Predictive Analytics, AI & Machine Learning, Data Visualization & Business Intelligence • 15+ years of leading & mentoring high performance analytics teams globally. Worked at US for 6 years • MBA from Indian Institute of Management Kozhikode • Pivoted to a strategy focused role in 2020 to help run “Business of Wells Fargo Technology” using cutting edge analytics • Presently Head of Technology Analytics, responsible for all the strategy analytics for Wells Fargo Global CTO/India & Philippines Technology Head’s office (Strategy analytics related to Customers/Contact Center, People, Location Strategy, Skills, Attrition, Contact Center etc • Expertise in building In-House Analytics Capabilities driving down vendor spends • Led the engineering culture transformation by implementing Agile methodologies and fostering collaboration among technologists, with a focus on integrating AI and ML into development workflows • Passionate about People, Diversity Equity & Inclusion (DE & I); Co-Chair of Disability & Neurodiversity at I&P and Core Group Member of Wells Fargo Tech India & Philippines DE & I Council

Experience

1. Head of Technology Analytics India & Philippines

   Wells Fargo

   May 2020 — Present · Hyderabad, IN

   Head of Technology Analytics group at Wells Fargo I&P, responsible for delivering Analytics and AI & Generative AI solutions, driving strategic insights, decision-making & efficiencies.• Drove large-scale initiative to centralize AI & analytics execution in the India/Philippines region as well as moving away (insourced) from vendor resourcing model.Enhanced capabilities encompass GenAI, AI & Machine Learning, MLOps & Data Visualization• Spearheaded large & impactful AI/ML/Gen AI Initiatives in areas of,o Contact Centre – Multiple AI Initiatives involving, Call Segmentation, Customer Profiling, Speech Analysis, Complaints Detection, Fraud Detection, Sentiment Analysis & Internal Gen AI Chatbots for Customer Repso People Analytics – AI Initiatives involving Text Analytics (making sense of Surveys, Commentary, Performance evaluation using NLP BERT), HC & Attrition Forecasting, Loudspeaker Idea categorizationo Executive AI – AI Initiatives bringing analytics and AI to the core of Technology group’s decision-making. Internal Gen AI Chatbot for Head of Technology & LOB Heads• Cultivated a culture of innovation within the team, resulting in the submission of over 20 patent application IDFs, production of 100+ white papers, and co-development of a new low-code enterprise hackathon platform (with 70K+ users)• Established Gen AI Centre of Excellence enabling non tech business side people to ideate Gen AI Ideas transforming business processes; over 300+ Ideas of 20+ productionized use cases

Education

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA

• Birla Institute of Technology and Science, Pilani

  PG Program - Artificial Intelligence & Machine Learning

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering, Information Technology

Skills

• Db2
• Agile Project Management
• Microsoft Sql Server
• Tableau
• Data Warehousing
• Shell Scripting
• Extract, Transform, Load (Etl)
• Etl
• Data Quality
• Enterprise Architecture
• Business Analysis
• Predictive Modeling
• Sdlc
• Datastage
• Solution Architecture
• Analytics
• Requirements Gathering
• Ssis
• Data Warehouse Architecture
• Teradata
• Data Integration
• Software Project Management
• Business Intelligence
• Agile Testing
• Project Management
• Consumer Insights
• Informatica
• Unix Shell Scripting
• Business Analytics
• Oracle
• Requirements Analysis
• Microstrategy
• Segmentation
• Soa
• Data Visualization
• Statistics
• Data Migration
• Business Objects
• Master Data Management
• Dimensional Modeling