Prateek Dhar
Senior Client Success Manager @ADP
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WORK HISTORY
Senior Client Success Manager @ADP
Halifax, NS, CA
Serve as the client and/or ADP advocate, ensuring adherence to the required service delivery model, while also acting as the escalation and coordination point for high-profile and critical issues between clients and ADP organizations.• Liaise with assigned Global payroll clients and ADP Global payroll client services for seamless service delivery coordination• Compile, review, and deliver operational performance metrics to clients, while also recommending, developing, and maintaining effective issue tracking tools for transparent communication on issue progression.• Proactively monitor and advise clients and ADP partners on critical issues, demonstrating a solution-oriented approach.• Facilitate regular meetings with internal stakeholders to coordinate efforts and strategize for client success, maintaining alignment with service standards and promoting cross-functional collaboration.
EDUCATION
Kendriya Vidyalaya
Bachelor of Engineering (B.E.)
University of Mumbai
Bachelor of Engineering (B.E.), Computer Science
Gies College of Business - University of Illinois Urbana-Champaign
Master of Business Administration - MBA
SKILLS
ABOUT PRATEEK DHAR
Seasoned professional with client handling expertise across retail finance, banking, and Human Capital Management (HCM) industries. Successfully managed commercial accounts in banking for 7 years before transitioning to the HCM sector Proven track record in client account management, client improvement planning, and delivering exceptional customer service.
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