Prateek Rai
Customer Support Executive | 95%+ CSAT | Chat & Voice | Escalations | Refunds & Returns | High-Volume CX Specialist
- Role
- Senior Repayment Executive Support at Samavesh Marketing India Private Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prateek Rai
Customer Support Executive with 1.5+ years of high-volume voice + chat experience across Flipkart, ShareChat, Moj, Quick TV, and Vibely.I consistently deliver 95%+ CSAT, manage 15–20 concurrent chats, resolve 100+ issues/day, and maintain 98% accuracy with an average resolution time under 5 minutes.I’ve been promoted twice in 9 months (CSE → L2 Returns → Vendor Support) due to fast learning, calm escalation handling, and the ability to simplify complex issues for customers.My strengths include:Multi-application chat supportTroubleshooting & de-escalationVendor management & returnsCRM/ticketing expertiseBilingual communication (Hindi + English)I’m known for using a product mindset to report recurring issues, contributing to platform improvements and better user experience.
Experience
Senior Repayment Executive Support
Samavesh Marketing India Private Limited
Jan 2026 — Present
Managed soft collections for IDFC FIRST BANK, ensuring effective repayment processes. • Achieved a remarkable collection of 56 lakhs in the first month, showcasing strong collection strategies. • Contributed to the growth of Samavesh Marketing India Private Limited by optimizing collection operations.
Education
Banaras Hindu University (BHU), Varanasi
Currently Pursuing, B.Sc. in Computer Science
M.B.S. Intermediate College (UP Board)
12th – Passed, Ghazipur, Uttar Pradesh, PCB
P.R. International School (CBSE Board)
10th (PCM) – Passed, Ghazipur, Uttar Pradesh, PHYSICS CHEMISTRY MATHS
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