Prateek Chandra
Product Owner at Dominion Energy - Customer Digital platforms | ex Accenture Strategy and Consulting
- Role
- Product Owner at Dominion Energy
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Prateek Chandra
Product Owner for Customer Digital platforms at Dominion Energy. Prior role - Manager in Accenture Strategy Utilities practice with 11 years of consulting experience helping Global Utilities with CIS replacement journeys across NA and Europe. My expertise lies in Customer Experience and Digital transformation with focus on SAP platforms like SAP S/4 - ISU, C4C and CRM.I have hands on functional and technical experience of SAP ISU-FICA, SAP CRM, SAP C4C, SAP MCFU oData and SAP Billing as well as extensive experience in business process improvements using design thinking approach, tailoring solutions for clients, FIT-GAP analysis, application development using Agile Methodology, cross-functional collaboration with business/IT teams, stakeholder management, and project management activities.I can be engaged in any key business process in the Utilities Retail cycle – Customer Moves, billing, invoicing, payments/returns, collections, customer notifications and preference management as well as integrating these functions with Front office tools (CRM and C4C) and customer self-serve experience on web/mobile/IVR.
Experience
Product Owner
Jan 2025 — Present
Product owner for Customer Digital platforms at Dominion Energy.
Education
Jaypee Institute of Engineering and technology
Bachelor of Technology (B.Tech.), Electronics and Communication
2009 — 2013
Skills
- Sap Isu Finance
- Sql
- Windows
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sap Abap Development
- Core Java
- C++
- Programming
- Sap Is-U
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