Prateek Aole
Product | Payments APIs | CX | Onboarding, Integrations, Production Systems | Mastercard
- Role
- Manager, Product Operations at Mastercard
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Prateek Aole
I work on customer experience for payments platforms, focused on onboarding, integrations, and what happens when systems hit real-world usage.Over 14+ years, I’ve moved across engineering, operations, and product-facing roles. I usually step into messy areas where ownership is unclear, integrations break, or customers struggle to get to stable production.Currently, I own onboarding and early lifecycle experience for a cloud-based payments API platform at Mastercard, and act as the SPOC for production customers. II work closely with Product, Engineering, and Ops to resolve issues end-to-end and turn recurring problems into structured improvements.Not a pure PM or TPM. I operate in between, closer to the problem than the title, yet capable of both.Based in Pune. Open to roles across Product, CX, or Program.
Experience
Manager, Product Operations
May 2023 — Present
Own onboarding and early lifecycle experience for a cloud-based payments API platform (AWS, Equinix), supporting issuers, acquirers, and processors.Act as the primary point of contact for production customers, leading end-to-end resolution of integration and system issues across Product, Engineering, and Operations.Designed and implemented the global support model for the platform, standardizing workflows, escalation handling, and customer communication across teams.Reduced post go-live escalations by over 50% by improving onboarding experience, issue handling, and cross-functional coordination.Identify recurring failure patterns from support data and system behavior, and drive structured fixes to improve integration reliability and customer experience.Selected to work with core analytics teams using Domo and Splunk to track CX metrics, system performance, and operational gaps.Recognized with “Results Exceeded” rating, placing in the top 5–10% of performers in a calibrated performance system.
Education
Malaviya National Institute of Technology Jaipur
Bachelor of Technology (B.Tech.), Chemical Engineering
2007 — 2011
Skills
- Pl/Sql
- Microsoft Office
- Sql
- Splunk
- Jmeter
- Unix
- Microsoft Excel
- C++
- Team Management
- Business Development
- Oracle
- Shell Scripting
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