Prateek Thakuria

About Prateek Thakuria

With over 13 years of experience in professional services, I’ve led large-scale client engagements across APAC and now managing the EMEA book of business at Sprinklr, a leading enterprise SaaS platform for customer experience management. I currently oversee an organization of ~50 team members, focusing on delivering high impact outcomes for our clients through strategic service delivery and continuous value realization.My role centers around driving customer success across a complex, multi-million dollar portfolio, leading cross-functional teams, and ensuring alignment with business objectives. I specialize in operationalizing services at scale, whether it’s designing onboarding journeys, optimizing delivery models, or guiding digital transformation through Sprinklr’s unified platform.One of my key focus areas is building and scaling a robust partner network to extend delivery capacity and improve agility. I work closely with regional and global stakeholders to create scalable partner onboarding and governance models that support growth across markets.I’m passionate about customer centricity, process improvement, and leading teams that thrive on collaboration and accountability. If you’re looking to connect around service excellence, customer engagement, or SaaS delivery operations.Always open for a conversation.

Experience

1. Associate Director - Professional Services

   Sprinklr

   Aug 2023 — Present · Gurugram, IN

Education

• NICMAR University

  Post Graduation in Project Management, Project Management

• Amity University

  B.Tech, Civil

• St. Anselms School

  Senior Secondary

Skills

• Project Planning
• Matlab
• Construction Management
• Feasibility Studies
• English
• Concrete
• Primavera P6
• Project Management
• Contract Management
• Microsoft Office
• Highways
• Staad
• Structural Analysis
• Microsoft Project
• Construction
• Structural Engineering
• Engineering
• Microsoft Excel
• Microsoft Word
• Civil Engineering
• Project Engineering
• Autocad