Prateek Srivastava

About Prateek Srivastava

As a Consultant at Wipro, I leverage my technical and analytical skills to provide first-level support for end-users and clients related to applications. I collaborate with technical teams and business stakeholders to ensure clarity on application usage, criticality, and technical requirements. I also consult with the software development team, internal users, and clients to improve application performance. Additionally, I perform detailed analytics on ServiceNow ticket data, uncovering key trends and conducting Root Cause Analysis to drive ticket reduction, improve data stability, and optimize overall efficiency. I have a strong background in Applied Petroleum Engineering with a specialization in Upstream from the University of Petroleum and Energy Studies. I am passionate about applying my skills and knowledge to solve complex problems and deliver value to my clients.

Experience

1. Consultant

   Wipro

   Jul 2023 — Present

   Attending to service requests and queries from end-users/client related to applications (On-prem, cloud based). Provided first-level analysis of end-user issues, offering immediate solutions or escalating to relevant stakeholders as needed. Collaborated with technical teams and business stakeholders to ensure clarity on application usage, criticality, and technical requirements. Consulting with the software development team, internal users, and clients to improve application performance. Performed detailed analytics on ServiceNow ticket data, uncovering key trends and conducting Root Cause Analysis to drive ticket reduction, improve data stability, and optimize overall efficiency. Created and managed user stories in Azure DevOps to drive new enhancements and application updates, ensuring alignment with business objectives and stakeholder requirements. Documenting processes and monitoring application performance metrics. Spearheaded Information Risk Management initiatives, resolving IT compliance issues and ensuring operational alignment. Developed and presented executive-level slide decks, communicating risk management strategies and operational updates to governance stakeholders. Designed and implemented WellView reports for drilling operations, providing client training and ensuring data accuracy, quality, and timely distribution. Utilized Agile methodology to automate report generation, delivering tailored solutions that enhanced client satisfaction and operational efficiency.

Education

• UPES

  B.Tech

• Sunbeam School

  Higher Secondary School

  2013 — 2015