Prateek Singh
Customer Success & Technical Advocate @Fenergo
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WORK HISTORY
Customer Success & Technical Advocate @Fenergo
Toronto, ON, CA
EDUCATION
SRM University (Sri Ramaswamy Memorial University)
Bachelor of Technology - BTech
ABOUT PRATEEK SINGH
Dynamic leader with 16+ years of experience driving enterprise account growth, strengthening C-suite relationships, and delivering scalable solutions to complex business challenges. Proven expertise in client retention, customer success strategies, and achieving revenue growth. Skilled in leveraging strategic planning and collaborative approaches to enhance customer satisfaction, reduce churn, and increase customer lifetime value (CLTV). Core Competencies Customer Success: Onboarding, Retention, Advocacy, Customer Lifetime Value, Metrics Analysis, Churn Reduction, Relationship Management, Customer Satisfaction (CSAT), Cross-functional collaboration, Product Adoption Strategies, Data-Driven Decision Making Account Management: Strategic Planning, Upselling, Cross-Selling, Stakeholder Collaboration, Analytics, Monthly Recurring Revenue, Net Promoter Score (NPS) Technical Skills: Salesforce, Gainsight, AWS, Tableau, Jira, Advanced Excel, Microsoft Dynamics, Slack, Churn Zero, Power BI, Hub Spot Soft Skills: Communication, Negotiation, Active Listening, Relationship Building, Process Improvement
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