Prateek Sharma
Technical Support Engineer @Xorosoft Inc
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WORK HISTORY
Technical Support Engineer @Xorosoft Inc
Provide technical support to customers via tickets, email, and virtual meetings.• Troubleshoot and resolve software-related issues in a timely manner.• Log and track customer issues in a ticketing system.• Ensure customer satisfaction by following up on open issues and keeping customers informed of progress.• Collaborate with development and QA teams to resolve customer issues.• Continuously improve knowledge of the ERP software and stay current with industry developments.
EDUCATION
Thapar University
Master of Business Administration (MBA)
Shoolini University of Bio Technology and Management Sciences, Oachghat, Solan
Bachelor of Technology (B.Tech.)
ABOUT PRATEEK SHARMA
A self-motivated professional with a passion to learn new things and apply them to the real world. In my previous assignments I have gained exposure in Customer support, Sales, Relationship management and have received appreciation from senior level managers for exhibiting excellent team leading skills that led me to be considered for Customer Care and Sales positions during my tenure. A quick learner and always ready for a new task or assignment. Good at organizing and managing events at various times. Worked on projects related to Customer Service and Support, Sales and Account Management.
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