Prateek Sharma
Training & Onboarding Specialist Tide || Training || Operations || Fintech || Product Implementation and consulting || Ex Dotpe || Ex Devyani International || Ex Cinepolis || Management associate Ex Radisson Blu
- Role
- Training and Onboarding Specialist at Tide
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Prateek Sharma
As a dedicated and results-driven Regional Training Manager with extensive experience in…
Experience
Training and Onboarding Specialist
Sep 2024 — Present · New Delhi, IN
Training Manager | Structured Partnerships | Partner Onboarding & Enablement | Team Development at TIDE Private Limited At TIDE Private Limited, I lead the end-to-end onboarding and training lifecycle for structured partners, ensuring both internal teams and external stakeholders are well-equipped to succeed from day one. My role includes: Designing and implementing scalable onboarding frameworks to help partners seamlessly integrate into our ecosystem Delivering customized training sessions for structured partners on portal navigation, fund upload, compliance, and operational processes Providing hands-on product training to both partners and internal teams on new features launched in the dashboard and mobile application Creating and leading training on the Partner Enablement Dashboard to help members (partners) understand fund upload, beneficiary management, tracking, and usage workflows Proactively troubleshooting and escalating technical issues or glitches to the tech team, ensuring quick resolution and smooth partner experience Conducting internal workshops to upskill teams on new tools, partner management systems, and service excellence techniques Driving performance enablement through retraining, feedback sessions, and ongoing support Collaborating cross-functionally with Product, Tech, and Operations teams to optimize training content, address partner pain points, and ensure alignment with organizational goalsWith a strong focus on clarity, consistency, and partner empowerment, I help partners and internal teams confidently navigate TIDE’s systems while building lasting operational efficiency and trust. My mission is to make complex processes simple, and ensure every partner and team member has the tools, training, and support needed to succeed.
Education
IHM GWALIOR
Bachelor's degree
2012 — 2015
The Indian Society for Training & Development (ISTD)
Postgraduate Degree
2023 — 2025
Welingkar Institute of Management
Postgraduate Degree
2018 — 2020
Skills
- Pre-Opening
- Hotel Management
- Food & Beverage
- Hospitality Industry
- Hospitality Management
- Catering
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