Prateek Sahu
Customer Success Associate @ Thomson Reuters | Driving Renewals and Upsell Opportunities
- Role
- Customer Success Associate at Thomson Reuters
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prateek Sahu
As a Customer Success Associate at Thomson Reuters, I leverage my sales and marketing…
Experience
Customer Success Associate
Nov 2022 — Present · Hyderabad, IN
Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.• Identifies the best virtual channel for engagement with customers.• Validates customer needs, shapes product plans, and drives deals to close.• Supports in developing and executing territory growth strategies.• Possesses core knowledge across products within the subsegment, and engages Sales Specialists where deep product expertise is required to drive to close.• Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.• Handles all escalations from Digital Chat Assist.• Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.• Uses an automated and insight-driven Salesforce workflow to progress deals.• Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for:o Existing ‘non-named’ account renewals.o Existing ‘non-named’ incremental sales (upsell).
Skills
- Supply Chain Management
- Production\
- Microsoft Word
- Windows
- Machine Design
- Demand Generation
- Quality Control
- Primary Research
- Injection Molding
- Quality Assurance
- Food Packaging
- Mechanical Engineering
- Purchasing
- Pet Preforms
- C
- Microsoft Office
- English
- Secondary Research
- Automobile
- Polymers
- Strategic Planning
- Public Speaking
- Plastics Industry
- Customer Service
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