Prateek Rastogi
Assistant Team Lead @ IIRIS Consulting Pvt. Ltd. | Team Support & Supervision | Performance Monitoring | Customer Satisfaction | Reporting & MIS | T & D | Process Adherence & Improvement | Team Engagement & Morale
- Role
- Assistant Team Lead at IIRIS Consulting Pvt. Ltd.
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Prateek Rastogi
At IIRIS Consulting, I lead with a focus on team support and performance management, empowering my team to reach our collective goals with efficiency and precision. My role as Assistant Team Lead has me actively involved in mentoring, coaching, and resolving conflicts, ensuring that each team member can contribute to their fullest potential. With my background in both leadership and analytical roles, I apply a data-driven approach to track performance metrics and implement process improvements. This blend of strategic engagement and operational expertise enables me to enhance overall team performance and maintain a cohesive, motivated work environment.
Experience
Assistant Team Lead
Nov 2024 — Present · Gurugram, IN
My KRAs are- 1. Handling emergency helplines for multiple clients. Preparing incident closure reports of the emergency incidents reported on the helplines for multiple clients. Preparing MIS reports for multiple clients. Preparing monthly presentations for multiple clients. Attending monthly client meetings for multiple clients. Preparing training manuals and providing process trainings to the team members and new hires. Preparing EOD reports for the clients and weekly and monthly productivity reports for the team members. Auditing the incident closure reports internally and sharing it with quality team for external audit. Monitoring, Drafting and Publishing of Geopolitical alerts. Preparing the scripts for the SOPs of various clients.
Education
Dr. B. R. Ambedkar University, Agra
BCA, Computer Science
UPTU
Master of Computer Applications - MCA, Computer Science
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