Prateek Prabhakar
Technical Analyst @ ION | Technical Assurance, Client Support
- Role
- Technical Analyst at ION
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Prateek Prabhakar
As a Technical Analyst at ION, I specialize in client support for Front Office trades and Order Management Systems, ensuring seamless operations through effective issue resolution. I have managed over 700 support tickets, meeting SLAs consistently, while leveraging ITIL principles to escalate complex issues and improve service efficiency. A graduate of Jaypee University of Engineering and Technology with a BTech in Computer Science, I am proficient in Spring Framework and Spring Boot. My commitment to knowledge sharing is evident in the creation of detailed documentation on Confluence, fostering team collaboration and continuous improvement.
Experience
Technical Analyst
Jan 2024 — Present · Noida, IN
Provided exceptional client support for Front Office trades and Order Management Systems. • Managed over 700 support tickets, ensuring resolution within assigned SLAs. • Created and maintained knowledge documents on Confluence to enhance team collaboration. • Leveraged strong ITIL foundation to escalate complex issues to specialist teams when necessary.
Education
Aditya Birla Public School, Jagdishpur
Intermediate , PCM
Jaypee University of Engineering and Technology
Bachelor of Technology - BTech, Computer Science
2020
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