Prateek Pandey
Operations Manager 3 | AWS - Premium Support | Operations, Product, Program, People, Vendor Management | Continuous Improvement, Automation & Innovation
- Role
- Operations Manager Iii at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prateek Pandey
I am an astute leader with 14 years of extensive experience (9+ in leadership) in…
Experience
Operations Manager Iii
Oct 2019 — Present · Bengaluru, IN
During my tenure as Operations Manager at Amazon Web Services, I spearheaded Technical Support Delivery for Premium Cloud Customers across 50+ service in IaaS (Networking) and Cloud Security domains. While leading a large team of highly skilled networking and security cloud engineers, focus was on operational excellence, continuous improvement and process re-engineering. Envisioned and executed key initiatives and optimizations to deliver sustainable outcomes, aligned with long-term business priorities, while navigating through ambiguity and complex problems.I globally owned 5 AWS Services (TGW, CWAN, NM, ACM & PCA), fulfilling Business Relations & Continuous Improvement and Launch responsibilities. As service owner, I influenced product and feature developments, driving innovation and automation in collaboration with product engineering teams. Understood customer needs, drove service health, cross-functionally collaborated with other teams, while maintaining support readiness and skills. Fostered a grwoth mindset, developing service owners, SMEs, Support Ops Engineers and curriculum, while establishing a technical hub in India.Consistently ranked among top 20% managers at amazon across parameters such as manager & job satisfaction, skills and inclusivity. Led a direct teams of 50 engineers, and indirectly supervised 150 engineers, I established a culture of high performance, ownership and accountability, and focused on empowering my team. Steered unique programs to highlight engineer sentiments, transparency and effective distribution of opportunities. Made substantial contributions to IND site growth conceptualizing various unique programs, attracting internal and external talent.Drove customer-centricity, partnering regularly to plan and execute customer\'s large-scale, business-critical events. Devised single-channel escalation mechanisms, Collected and solved customer pain-points, enhanced quality, and drove customer education.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Computer Science
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