Prateek Kumar Gupta

About Prateek Kumar Gupta

Strength: Ability to initiate, team player*Critical thinking, decision making, problem solving skills.*Attention to details,and conflict resolution skills.*Adaptability- efficient under pressure*Passionate to serve, Good written, verbal and presentation skills.*Handling any guest complaints and / or remarks; provides a response as soon as possible.*Confidence dealing with guest request, complaints and contributing the overall guest satisfaction.

Experience

1. Community Manager

   91Springboard

   Oct 2025 — Present · Maharashtra, IN

   Managed day-to-day operations of a co-working workspace, ensuring smooth functioning and high service standards.* Acted as the primary point of contact for members, handling onboarding, queries, relationship management, and retention.* Coordinated community events, networking sessions, and engagement activities to enhance member experience and brand visibility.*Supported sales initiatives by conducting workspace tours, presenting solutions, and assisting in client conversions.* Generated revenue through non-desk offerings including meeting rooms, conference rooms, day passes, and event bookings.* Identified and executed upselling opportunities to maximize space utilization and monthly revenue.* Collaborated with cross-functional teams to improve operational efficiency, sales support, and client satisfaction.

Education

• Central Board of Secondary Education

  Intermediate, Commerce

  2017 — 2018

• Central Board of Secondary Education

  High school, General Studies

  2015 — 2016

• Lovely Professional University

  Bechelor of Hotel Management And Catering Technology (BHMCT), Hospitality Administration/Management

  2018 — 2022